Inventory control system
In 2010, we developed an inventory control system. Applications that analyse demand and supply as well as procedure algorithms for crisis situations make us prepared for numerous circumstances. An additional safeguard of the entire procedure is continued supervision of one person solely responsible for the area.
All this enables us to boast a 99.2% product availability ratio.
Innovative goods dispatching procedures
After long negotiation with courier companies, we managed to develop a solution that enables dispatching goods on the following day even if the order is placed before 7 p.m.
Almost 1,000 m2 of innovative warehouse space, numerous facilities in the form of IT systems integration, forklifts as well as parcel packing and labelling standards. All this enables us to dispatch parcels containing orders placed even at 7 p.m.
In 2017, we had no parcels that would not be sent to our customers. 100% of parcels ordered by 7 p.m. were dispatched on the same day.
Wide range of innovative products
Thanks to our regular presence at global medical fairs, we are up to date with the current trends. We assess new products in terms of safety and usability. We contact manufacturers and suggest corrections to improve products. Examples include dresses, flip-flops with an elastic.
In 2008, we were the first ones to introduce disposable instruments, which significantly reduced cross-infections at doctors’ offices. We act proactively to reduce patient embarrassment by providing and improving disposable clothing.
This enables us to provide the broadest range of products for gynaecology not only in terms of categories and specific options.
Handling of orders and contracts
The experience we gained in cooperation with pharmaceutical companies enabled us to learn in detail about the expectations of specific representatives, managers and budget controllers. Delegated employees supervise the expenses of individual customers. They provide them with purchasing reports: what was bought, by whom, for how much and in which region.
In addition, we implement ideas for advertising souvenirs for pharmaceutical companies, effectively combining a high quality gynaecology product with the specific company’s brand.
This provides companies with effective advertisement while doctors get good products.
Marketing materials for distributors
Marketing is an important part of business. We know exactly how to help our business partners with it. We develop regular product flyers without our logo, with space for the distributor’s stamp. We create websites such as pessar.pl, visited by more than 10,000 customers, where we can place the distributor’s contact details.
During our cooperation, we also offer professional images and product descriptions that may be published in online stores.
Efficient customer service system
We are well aware that it takes a long time to build loyalty. One of the elements of building loyalty is efficient customer service. We conduct surveys in order to study the needs of our customers as much as possible. We invest in fast connections, optical fibres and new IT systems only to shorten connection waiting times. Nobody likes to wait on the line, listening to the busy signal.
We introduced customer care standards because we value your time. The standards indicate how to handle complaints, returns or missed parcels. Or how to handle copies, corrections, etc. We take over all the time-consuming tasks.