We gather people with shared values in order to improve the lives of female patients and ensure success to our clients and ourselves.
Why has the company been established?
The company was established because we wanted to provide Polish healthcare professionals with products and services of much higher quality than before. Our everyday activity is founded on the belief that we can do things better, in a different way, break the status quo in order to improve customer satisfaction. It is our customer feedback that drives us everyday. We want to help and serve our customers. We like to perform better than others and at the same time, we want to do things that are important and valuable for our communities. An important driver for establishing the company was also the energy and experience of the founders who were confident they could create a company that will better respond to customer needs.
How we operate
Our activity is focussed on continued contact with out customers. We strive to learn more about the challenges and problems they face and about their dreams. We are happy to discover important issues with our customers and then resolve them.
We are continuously networking with the scientific and technological communities in different parts of the world and in Poland. Our operations also include designing new products and services or improvement of the existing ones.
Because we want to make supplying healthcare facilities fast and easy, we do our best to streamline the relates processes and tasks. This is why we develop information and marketing materials to enable our customers quickly find what they need and then place their order. We provide a number of communication channels. We offer a customer call centre with Medical Consultants who constantly improve their knowledge of products and services to be able to quickly respond to any questions from our customers. In addition, we create and improve our portals and websites, including online purchasing in particular. We also have a team of Regional Consultants who are respond to all customer questions personally and advise them in choosing the best solutions.
We see our role as a distributor as a place that combines companies offering interesting solutions with those who can benefit from them. Therefore, we build long-standing relations based on trust and keeping promises. We take responsibility for what we do.
All this is possible only with the shared effort of many people. This is why we seek, hire and invest in people who are driven by searching for better solutions and who are result- and customer-oriented. As a company, we promote and reward attitudes consistent with our values.
- Innovation – ingenuity, seeking and creating better solutions, challenging the status quo, looking into the future, openness to the world as well as ideas and suggestions of others.
- Integrity – keeping promises, telling the trust, taking responsibility for one’s actions and omissions.
- Customers – focus on customers and their needs, being helpful, willingness to serve customers.
- Satisfaction – we want to do things that matter for our communities and for us, we are result-oriented and down-to-earth.
- Expertise – continued learning, acquiring new knowledge and using it in practice, improving skills, seeking opportunities, professional approach to our tasks.